1. Scope
This policy applies to all payments made to Flowbriq Technologies ("FlowBriq", "we", "us") for FlowBriq subscription plans, extra team seats and AI top-ups, whether bought on flowbriq.com or through a link from the FlowBriq app. FlowBriq is software delivered online. Nothing is shipped, so there is no shipping or delivery charge. Access is activated as soon as the payment succeeds.
2. Free Trial
Every new studio gets a 7-day free trial of the Pro plan with no payment details needed. We encourage you to use the trial to decide whether FlowBriq fits your studio before you buy.
3. Cancellation
- Plans are paid in advance for the period you choose (one month or one year). We never charge you automatically; there is no auto-debit or saved mandate.
- To cancel, simply do not renew. Your plan stays active until the end of the period you paid for. You do not need to contact us to cancel.
- When a paid period ends without renewal, your account moves to read-only access. Your data stays safe and readable, and you can renew at any time.
- To close your account and delete your data, use the Delete Account page. Deleting an account ends any remaining paid time, which is not refunded.
4. Refunds
Because you can try the full Pro plan free before paying, subscription fees for a period that has started are not refundable, including if you stop using FlowBriq partway through a period. We will refund you in full in these cases:
| Situation | What we refund |
|---|---|
| You were charged twice for the same order | The duplicate payment, in full |
| Money left your account but the payment failed and your plan was not activated | The full amount, if the payment gateway has not already reversed it |
| You were charged an amount different from the price shown at checkout | The difference |
| FlowBriq was unavailable for more than 72 consecutive hours because of a fault on our side | A pro-rata amount for the days lost, on request |
5. How to Request a Refund
Email support@flowbriq.com or call +91 90497 78749 within 30 days of the payment. Include your studio name, the registered phone number, the payment date and amount, and the order or transaction ID shown on your payment receipt.
6. Refund Timelines
- We acknowledge refund requests within 1 working day.
- We decide on each request within 3 working days and tell you the outcome by email or phone.
- Approved refunds are sent to the original payment method (UPI, card, net banking or wallet) within 5 to 7 working days. Your bank may take a few more days to show the credit.
7. Contact Us
Questions about this policy? See also our Terms of Use and Pricing.
Business details
- Legal name
- Flowbriq Technologies
- Brand
- FlowBriq
- Business type
- Sole proprietorship
- Address
- Bengaluru, Karnataka, India
- hello@flowbriq.com
- Phone
- +91 90497 78749
- Support hours
- Monday to Saturday, 10:00 AM to 7:00 PM IST